Refund Policy

This Refund Policy applies to verification credits bought for Valid Email Verifier (the "Service") from [Legal Entity] ("ASTGD", "we", "us"). Credits are bought through the ASTGD client area and added to your Valid Email Verifier account the moment payment clears.

1. Credits are prepaid and do not expire

The Service is credit-based: 1 credit = 1 email address checked. Credits are bought up front, there is no subscription and no monthly minimum, and unused credits stay on your account until you use them.

2. Unused credits: refundable within 14 days

You may ask for a full refund of a credit purchase within 14 days of the purchase date, provided none of the credits from that purchase have been used. A credit is used when it is applied to a verification job, whether or not that job has finished.

Once any credit from a purchase has been used, that purchase is final and is not refundable in whole or in part. This is because verification is performed and paid for as the credits are consumed, and the cost of checking an address is incurred at the moment it is checked.

3. How to request a refund

Open a ticket from the ASTGD client area or write to info@astgd.com from the email address on your account, quoting the invoice number. Eligible refunds are issued to the original payment method within 10 business days of approval, and the corresponding credits are removed from your balance at the same time.

4. Partial refunds and pro-rata

We do not issue pro-rata refunds for partly used purchases. If you are unsure how many credits a list will need, upload it first: the Service shows the exact number of addresses and the price before anything runs, and you can buy a smaller pack to try the Service on a sample of your list.

5. Failed or interrupted jobs

You are only charged for addresses that were actually checked. If a job stops partway through, the credits for addresses that were not checked stay on your balance. This is not a refund; the credits were never used.

6. Chargebacks

If you dispute a payment with your card issuer instead of contacting us, we may suspend the account while the dispute is open and reverse the credits from the disputed purchase. Please contact us first; a refund that is due under this policy will always be issued without a dispute.

7. Where required by law

Nothing in this policy limits any right you have under applicable consumer-protection law that cannot be excluded by agreement.

8. Changes

We may update this policy from time to time. The version in force is the one published at this address on the date of your purchase.

9. Contact

[Legal Entity] · info@astgd.com